U388 KYC asks for 1 government photo ID (MyKad or passport) plus proof you own the bank account or e-wallet you withdraw to; reviews usually finish within 24 hours, and once verified your withdrawals release faster.
U388 verification (KYC)
- Verification (KYC) requires 1 government photo ID such as a MyKad or passport.
- You also confirm ownership of the bank account or e-wallet you withdraw to — usually 1 extra document.
- Most reviews complete within 24 hours when clear, full-page images are uploaded.
- Verify once and future withdrawals are released faster and more securely.
Documents you need to verify at U388
| Document | Example | Review time |
|---|---|---|
| Photo ID | MyKad or passport | Up to 24 hours |
| Payment proof | E-wallet or bank account in your name | Up to 24 hours |
| Selfie (if asked) | Photo holding your ID | Up to 24 hours |
Frequently asked questions
Why does U388 need my documents?
KYC checks confirm your identity and age (18+), prevent fraud and are required before withdrawals are released.
What documents are accepted?
1 government photo ID such as a MyKad or passport, plus proof of the payment method in your name.
How long does verification take?
Most reviews complete within 24 hours; blurred images are the main cause of delays.